Returns & Exchanges
At Jack's Candy, we want you to love every bite, but due to the perishable nature of our products, we can only accept returns on unopened or damaged items within 14 days of delivery. If your treats arrive compromised, our team is committed to making it right with a replacement or a full refund.
Check Eligibility
Ensure your items are unopened, in their original packaging, and within the 14-day return window from the date of receipt.
Contact Support
Email our candy concierges at [email protected] with your order number and photos of any damaged goods to receive a return authorization.
Pack and Ship
Securely package the items using the original shipping materials and attach the prepaid return label provided by our team.
Receive Refund
Once our warehouse inspects the returned sweets, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing